Information We Collect

If you reach out about corporate floral designs or gift services, we gather information you willingly submit. This covers your name, company name, email, phone, delivery locations, and particular specifications for your floral requests. Payment details are collected when you place orders, handled securely through our payment partners.

For corporate clients, we might also collect extra business data like company registration, preferred delivery timelines, and budget constraints to tailor our services accordingly.

Our site automatically gathers technical details when you browse, such as IP address, browser, device info, and navigation paths. We use this to enhance site performance and learn how customers locate our services.

How We Use Your Information

We mainly use your personal information to complete flower orders and deliver top-notch customer service, including order processing, coordinating deliveries, crafting custom arrangements per your specs, and communicating about your needs.

We also use data to enhance our services and your website experience, helping us identify which corporate floral offerings are most valuable to our clients and how to better support the business community in United Kingdom.

Information Sharing and Disclosure

Shine Haven Atelier values your privacy and does not sell your personal data to outsiders. We disclose information only as needed to deliver our services or when required by law.

We may disclose essential information to trusted service partners who assist in running our operations, such as delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your information and use it solely for the services they provide to us.

We may reveal information when required by law, a court order, or a governmental request. We may also share to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost importance and deploy suitable technical and organizational safeguards to defend it. This encompasses secure data storage, encrypted communications, and restricted access to personal information inside our organization.

Although we employ robust security measures, no method of transmission over the internet is entirely secure. We continuously update our security practices to guard against evolving threats.

Your Privacy Rights

You possess important rights concerning your personal data. Depending on applicable laws, you may have the right to access, modify, delete, or limit how your personal information is used.

To exercise these rights, please reach out using the contact information at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

Cookies and Website Tracking

Our site utilizes cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.

You can adjust cookie settings in your browser options. Yet turning off certain cookies may impact site functionality. For detailed information about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy covers only Shine Haven Atelier and our site. We are not responsible for how external sites handle privacy.

We encourage you to review the privacy policies of any third-party websites you visit via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, the policy's "Last Updated" date at the top will be refreshed.

We invite you to check this policy periodically to remain informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our data handling, please reach out to us.